Shipping, Returns & Warranty

Plain answers about shipping, returns, and warranty for forklift forks bought from Next Lift Forks (NextLiftForks.com), a division of Next Lift Inc. in Moraine, Ohio.

Shipping

  • Free shipping on all orders to the contiguous United States (lower 48 states).
  • We do not ship to Alaska, Hawaii, Puerto Rico, Canada, or Mexico.
  • Most forks deliver in 3–5 business days (Monday–Friday, excluding U.S. holidays); shaft mount forks are custom fabricated and typically deliver in 12–15 business days. Delivery dates are estimates, not guarantees.
  • Forks ship by truck freight to a commercial address or another location a semi-truck can reach. Residential delivery, liftgate, or appointment delivery must be arranged before the order ships and may cost extra. Someone must be present to sign.

Damaged, Short, or Wrong Shipments

  • Inspect the shipment before signing and note any visible damage or shortage on the carrier's delivery receipt — a claim cannot be filed without that notation.
  • Report visible damage or shortages within 2 business days of delivery, and concealed damage within 5 business days, with photos of the packaging and the forks.
  • If we shipped the wrong forks or they arrive damaged or short, we make it right at no cost to you.

Returns

  • Forks ordered incorrectly (for example, measured wrong) can be returned within 30 days of delivery.
  • Forks must be unused and in new condition. Contact us before sending anything back so we can give you return instructions.
  • Deductions from the refund: a 25% restocking fee, what we paid to ship the forks to you, and the return shipping charge. Refunds are issued to your original payment method.

Warranty

  • New forks carry the Next Lift Forks 1-year limited warranty against defects in materials and workmanship, from the date of purchase.
  • Remedy is repair, replacement, or credit, at our option.
  • The warranty does not cover abuse, misuse, overloading, modification, repair by others, or normal wear and tear.

Before You Order: Measure First

Most returns are avoidable. Before ordering, confirm your carriage class and carriage height (measured top to bottom of the carriage, in inches), fork length, fork section (width × thickness in inches), and the capacity your truck needs. Call or email us — checking fit first is free.

Frequently Asked Questions

Is shipping free?

Yes. Shipping is free on every order to the lower 48 states.

Where do you ship?

Anywhere in the contiguous United States. We do not ship to Alaska, Hawaii, Puerto Rico, Canada, or Mexico.

How fast do forks ship?

Most forks deliver in 3–5 business days by truck freight.

Can I return forks I ordered wrong?

Yes, within 30 days of delivery if they are unused and in new condition. A 25% restocking fee, what we paid to ship the forks to you, and the return shipping are deducted, and the refund goes to your original payment method.

What warranty do your forks have?

New forks have a 1-year Next Lift Forks limited warranty against defects in materials and workmanship.

Contact

Phone 937-387-8140 · Email sales@nextliftforks.com · Monday–Friday, 8:00 AM–5:00 PM Eastern.

Full policies: Shipping Policy · Refund Policy · Terms of Service